Want to boost sales and improve customer support on your Shopify store? Start with the right chat app.

Live chat tools can increase conversions, improve customer satisfaction, and drive repeat business. For example, shoppers using live chat are 70% more likely to buy and spend 10-15% more. Whether you're a small business or a large enterprise, choosing the right chat app can make a big difference.

Here are the 10 best chat apps for Shopify stores in 2024:

• Gorgias: AI automation, multi-channel support, and Shopify integration. Starts at $60/month.

• Tidio: Free plan, AI chatbot, and email integration. Paid plans from $29/month.

• Zendesk: Omnichannel support and advanced analytics. Pricing starts at $55/agent/month.

• Intercom: Real-time visitor tracking and personalized chats. Plans start at $39/month.

• Olark: Cart insights and proactive engagement. Starts at $29/month.

• LiveChat: Multi-channel communication and detailed analytics. Pricing from $24/month.

• Tawk.to: Free unlimited chats with optional paid features.

• Re:amaze: Unified dashboard for all channels, starting at $29/user/month.

• Chatra: Visitor tracking and multi-channel support. Free plan available; paid from $21/agent/month.

• Facebook Messenger: Cross-platform chat with affordable premium plans starting at $6/month.

Quick Comparison:

Each app has unique strengths. Use free trials to test features and choose the one that fits your budget, team size, and customer needs.

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Features to Consider in Shopify Chat Apps

When picking a chat app for your Shopify store, certain features can make a big difference in how you deliver customer service. Here are some key aspects to look for:

Real-Time Communication
Customers expect quick responses. Look for apps with features like typing indicators and read receipts to keep interactions smooth and responsive.

Integration with Shopify
The app should connect seamlessly with Shopify to access details like order history, customer profiles, cart contents, and stock levels. For consignment stores, tools like ConsignR can be helpful for real-time inventory updates.

Customization Options
Find apps that let you personalize chat widgets, greetings, branding, placement, and even support multiple languages to match your store's style and audience.

Analytics and Reporting
Track important metrics such as response times, customer satisfaction, agent performance, and even how chat impacts revenue. These insights can help you fine-tune your support strategy.

Automation Tools
Features like AI-driven smart routing, proactive chat triggers, and automated replies can save time and improve efficiency.

Mobile Access and Security
Choose apps that work well on mobile devices, offer agent apps, and handle offline messages. Security is also crucial - ensure the app includes encryption, GDPR compliance, and secure data storage.

"Live chat is a real-time customer service tool that enables contact with customers, improving satisfaction and boosting sales through immediate assistance."

Keep in mind that costs vary with features. Basic chat tools might start at $10–$20 per month, while advanced options could go over $50 per agent monthly. Pick the features that best fit your business needs and budget to ensure you provide solid customer support.

Now, let’s dive into the top chat apps for Shopify stores in 2024.

1. Gorgias

Gorgias is a customer service platform designed specifically for e-commerce, boasting a 4.5-star rating from over 1,500 Shopify reviews.

Seamless Shopify Integration
Gorgias connects directly with Shopify, giving you instant access to order history, customer profiles, and inventory details. For consignment stores, this is especially helpful when paired with tools like ConsignR to keep inventory and consignor details up to date.

Unified Multi-Channel Support
Manage live chat, email, social media messages, and help center tickets all in one place, simplifying communication across platforms.

AI-Powered Automation
Handle repetitive questions about shipping, returns, and product availability with AI automation, allowing your team to focus on more complex customer issues.

Detailed Analytics and Reporting
Monitor response times, resolution rates, and customer satisfaction to improve your support process.

Customizable Branding
Tailor the chat interface to match your brand, including widget design, message templates, and language preferences.

Flexible Pricing
Plans start at $60/month for smaller stores and go up to $750/month for larger operations. A 14-day free trial lets you explore the platform before committing.

Gorgias stands out for its integrations and automation, but it’s worth comparing it with other options to find the best fit for your business and budget.

2. Tidio

Tidio, rated 4.7 stars by over 1,100 Shopify users, is an AI-powered customer service platform. It offers features like real-time cart visibility, personalized recommendations, and automated support via its Lyro AI chatbot. For Shopify store owners, these tools improve customer support efficiency and help drive conversions with smart automation.

Smart Customer Support
The Lyro AI chatbot can handle up to 70% of customer inquiries automatically, addressing routine questions so human agents can focus on more complex tasks. With its visual flow builder, you can create custom chatbot scenarios based on user behavior, delivering tailored assistance throughout the shopping experience.

Unified Communication
Tidio consolidates live chat, email, and social media interactions into one easy-to-use dashboard, accessible on both desktop and mobile. This setup simplifies customer support management and ensures consistent communication across all channels.

Customizable Design
You can fully customize Tidio’s widget, from its appearance to pre-chat forms, at no extra cost. This ensures that the platform aligns perfectly with your brand’s look and feel.

Insights and Tracking
Tidio provides in-depth analytics on customer interactions and team performance. These insights help you refine your support strategy and improve response times.

Pricing
Tidio offers a free plan and paid options starting at $29/month, with additional features available at higher tiers.

While Tidio stands out for its automation and affordability, other platforms may better suit specific business requirements.

3. Zendesk

Zendesk is a customer service platform designed for e-commerce businesses, offering Shopify integration and tools to streamline support.

Omnichannel Communication
Zendesk combines email, live chat, phone, and social media messaging into one interface. With AI-powered chatbots available 24/7, routine inquiries are handled automatically, freeing up agents to tackle more complex tasks.

Unified Dashboard and Integration
Agents can manage customer data, process refunds, and handle orders directly within Zendesk. Its Shopify integration provides instant access to customer profiles, order histories, and shipping details. For consignment stores, this setup simplifies tracking inventory and managing customer interactions.

Advanced Analytics
Zendesk tracks key performance metrics like response times, resolution rates, and customer satisfaction. Automation features help reduce chat volume and boost support efficiency.

Customization Options
Store owners can adjust the chat widget’s look to align with their brand and set up custom workflows. The platform also supports managing multiple Shopify storefronts under one account.

Pricing
Plans range from $55 to $115 per agent/month, with custom enterprise options available. Features scale from basic omnichannel tools to AI-driven support and detailed analytics.

While Zendesk is a strong choice for larger businesses, smaller Shopify stores might find more budget-friendly options elsewhere.

4. Intercom

Intercom is a messaging platform designed to deliver top-tier features to Shopify stores, no matter their size. It focuses on creating personalized customer interactions across various channels.

Real-Time Communication
Intercom's live chat includes tools like real-time visitor tracking and live typing insights, helping your team respond faster and with greater accuracy.

AI-Powered Chatbots
Its chatbots manage routine questions using customizable workflows, ensuring around-the-clock support while reducing the workload on your team.

Multi-Channel Support
Intercom connects with live chat, email, WhatsApp, Facebook Messenger, and in-app messaging. Features like automated campaigns and targeted communication make it easy to stay connected with your audience.

Performance Tracking
The dashboard allows managers to monitor key metrics like response times, resolution rates, and customer satisfaction.

Brand Customization
You can tailor chatbots, messaging templates, and welcome messages to match your store's branding.

Pricing
Plans start at $39/month for basic features, with advanced options at $75/month. Enterprise-level packages are available for larger businesses.

For Shopify users, Intercom's integration makes customer data easily accessible, enabling more personalized and effective interactions. Features like real-time visitor tracking and AI-driven workflows help businesses engage proactively, making it a strong contender in the messaging platform space. However, smaller stores might find other tools more cost-effective.

5. Olark

Olark provides live chat tools tailored for Shopify stores, helping businesses connect with their customers in real time.

Real-Time Cart Insights
Olark lets support agents view what's in a customer's cart during chats. This makes it easier to offer tailored product suggestions and address concerns quickly. For consignment stores, it can help recommend items based on available inventory, creating a smoother shopping experience.

Engage Proactively
With automated triggers, teams can reach out to customers at critical moments, like when someone lingers on a page or abandons their cart.

Customizable Options
Olark caters to global audiences with multi-language support and offers features like:

• Custom color themes

• Adjustable widget placement

• Personalized greetings

Mobile Access
The mobile app ensures your support team can assist customers on the go.

Actionable Insights
Olark provides data on chat history, customer interactions, and team performance, helping you refine your support approach.

Seamless Integration
You can integrate Olark with Shopify in just a few minutes, enabling quick customer engagement.

Focus on Security
Olark takes data protection seriously with:

• GDPR compliance

• Encrypted communication

• Secure data storage

Affordable Pricing
Olark offers flexible pricing options, making it a good fit for small to medium-sized businesses. Check their website for detailed plans.

For Shopify merchants aiming to deliver fast, personalized support, Olark combines essential tools with customization options. Its easy setup and mobile functionality make it a practical choice, though businesses with niche needs might explore other platforms for additional features.

6. LiveChat

LiveChat is a powerful tool for Shopify store owners, designed to handle more than just basic customer chats. It offers features that make managing customer communication a breeze.

Seamless Shopify Integration
LiveChat connects directly with your Shopify store, giving your support team instant access to customer details, order history, and shopping cart info. This means agents can offer personalized help without juggling multiple platforms.

Tailored to Your Brand
You can customize chat widgets, add your branding, and even support multiple languages to match your store’s style and audience needs.

All-in-One Communication Hub
LiveChat brings together messages from different channels, including:

• Website chat

• Facebook Messenger

• WhatsApp

• Email

Performance Tracking
The platform provides detailed analytics, tracking metrics like response times, chat volume, customer satisfaction, and team performance. This data helps you fine-tune your customer service strategy.

Engage Customers Proactively
LiveChat lets your team monitor visitor behavior in real-time. They can reach out to customers based on triggers like time spent on a page or items in the cart, helping reduce cart abandonment and drive sales.

Mobile-Friendly Support
With a mobile app, your team can manage customer chats from anywhere, ensuring uninterrupted support.

Pricing and Security
LiveChat offers solid security features and pricing plans starting at $24/month for basic plans, going up to $69/month for advanced options. Annual billing discounts are also available.

For Shopify users, LiveChat’s features can directly improve store performance by helping reduce cart abandonment and boost conversions with timely, tailored customer interactions. However, depending on your business needs, other platforms might offer specific benefits worth exploring.

7. Tawk.to

Tawk.to is a standout Shopify chat app, offering unlimited conversations for free. For Shopify merchants, this means you can handle as many chats as needed without worrying about extra costs. Plus, its real-time visitor tracking helps improve both conversions and customer satisfaction.

Real-Time Features
Tawk.to comes packed with tools like live typing previews, visitor behavior tracking, and personalized greetings based on a visitor’s location or browsing history. With support for over 45 languages, it’s a great choice for businesses targeting a global audience.

Shopify Integration and CRM
This app integrates smoothly with Shopify, giving you access to features like direct order management, unlimited contact storage, quick response templates, and an integrated ticketing system. Whether you’re on Android, iOS, Windows, or MacOS, Tawk.to keeps you connected with your customers through its multi-device support.

Customization and Analytics
Tawk.to lets you customize its interface to match your brand, offering excellent multi-language capabilities and branding flexibility. Its analytics tools include team management features for assigning tickets and tracking overall performance.

Pro Features
For $29/month, the Pro plan unlocks extras like advanced automation, detailed reporting, and extended chat history storage.

If you’re looking for a no-cost solution with robust features, Tawk.to is a solid choice. Its unlimited chats, seamless Shopify integration, and multi-language support make it especially useful for e-commerce businesses with global reach. While Tawk.to is ideal for cost-conscious merchants, the next app on the list caters to those wanting more advanced automation options.

8. Re:amaze

Re:amaze is a customer support platform designed specifically for Shopify and Shopify Plus stores. It brings all your customer communication channels into one place, making it easier to manage and respond to inquiries.

Key Features
Re:amaze combines live chat, email, social media, SMS, and VOIP into a single dashboard. It includes AI-powered bots and a built-in FAQ Knowledge Base to handle common questions and reduce the number of support tickets. Shopify merchants can use these tools to manage high inquiry volumes while keeping customers happy.

Shopify Integration
Re:amaze integrates seamlessly with Shopify, offering tools like draft order creation and refund processing directly within the platform. This eliminates the need to jump between systems, saving time and improving efficiency.

Customization Options
The platform allows businesses to personalize chat widgets, email templates, and workflows to align with their branding and operational needs.

Pricing
Plans start at $29 per user per month (Basic) and go up to $69 per user per month (Plus). Enterprise plans include additional perks like dedicated support and training.

Analytics and Insights
Re:amaze provides real-time tracking of customer activity and detailed performance reports. These insights help businesses fine-tune their support strategies.

While Re:amaze is great for managing customer communication across multiple channels, the next app focuses on real-time engagement to drive conversions.

9. Chatra

Chatra is designed to boost customer support for Shopify store owners, offering a user-friendly platform packed with features to improve customer engagement.

Key Features and Shopify Integration
Chatra provides real-time visitor tracking, cart visibility, and seamless Shopify integration to streamline customer interactions. Agents can view order details and customer information directly, making support more personalized and efficient. For consignment businesses, the ability to monitor cart contents and customer behavior in real time helps suggest inventory tailored to customer needs.

Multi-Channel Communication
With Chatra, you can manage messages from platforms like Facebook Messenger, Instagram DM, and email all in one place. This unified dashboard ensures consistent service across different channels. Features like proactive chat triggers and typing insights allow agents to interact with customers at just the right time.

Automation and Support Tools
Chatra offers customizable chatbots and automated replies to handle routine questions, while agents can step in for more complex issues. Tools like canned responses and trigger-based messages help maintain quick response times, even during busy periods.

Pricing
Plans start at $21 per agent per month, with advanced features available for $29 per agent per month. A free plan is also available, offering basic live chat capabilities.

Chatra stands out for its multi-channel support and visitor tracking, but the next app takes customer engagement further by focusing on social media integration.

10. Facebook Messenger

Facebook Messenger connects Shopify stores with its massive audience of 1.3 billion monthly users, simplifying customer interactions.

Features and Integration
Through third-party apps, Facebook Messenger links directly to Shopify, enabling real-time chats between businesses and their customers. Store owners can customize chat widgets to match their brand, adjusting the placement, icons, and colors to fit their design.

Automated Support and Updates
With automated shipping updates and 24/7 chatbots, the platform handles routine questions instantly. This setup ensures customers get quick answers while freeing up support teams to tackle more complicated issues.

Analytics and Cross-Platform Use
Facebook Messenger comes with analytics tools to help businesses understand customer behavior and improve their engagement strategies. Plus, it works seamlessly with Instagram and WhatsApp, allowing merchants to manage all their customer interactions in one place.

Pricing
There’s a free plan available, along with a 7-day trial. Premium plans start at just $6 per month, making it a budget-friendly option for businesses of all sizes.

Thanks to its low cost and extensive reach, Facebook Messenger is a useful tool for Shopify merchants, complementing other chat solutions on the market.

Comparison Table

Here's a breakdown of key features, pricing, and integrations for popular Shopify chat apps. Use this guide to find the right fit for your store.

Each app has its own strengths. For example, Tidio provides free conversations, while Tawk.to supports over 45 languages. When deciding, think about your budget, team size, and integration needs. If you're running a consignment store, focus on apps that connect with inventory tools and handle multi-channel communication. Use this comparison to pinpoint the app that best suits your store's requirements.

Conclusion

Picking the right chat app for your Shopify store is a big decision that can directly influence customer satisfaction and sales. Based on our analysis, there are clear options for different types of businesses.

If you're working with a tight budget, tools like Tidio and Tawk.to are excellent low-cost or free choices. On the other hand, larger businesses may want to explore feature-rich platforms like Gorgias or Zendesk, which cater to enterprise needs.

Smaller stores often prioritize affordability, while larger or niche businesses, such as consignment stores, should focus on integration. For example, consignment stores might benefit from chat apps that connect with inventory management tools, making operations smoother.

When deciding, keep these three factors in mind:

• Scalability: Opt for a solution that can grow with your business, such as Intercom or Zendesk.

• Integration Compatibility: Make sure the app works seamlessly with your current tech stack.

• Team Fit: Choose a platform that aligns with your team's skills and workflow.

Remember, the most expensive option isn't always the right one. For instance, Gorgias offers advanced features at $60/month, but a smaller store might find Olark more suitable at $29/month, offering tools like real-time cart previews and chat analytics.

Take advantage of free trials to test different platforms and ensure your choice matches your business goals and future plans.